Proudly Supporting Australian Small Business Since 1994

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About Us

A little about Nexus Collections

Dictionary.com defines the word ‘nexus’ as… ‘a means of connection between things in a series; a link or bond’… So when you and your money seem worlds apart, let’s talk.

Nexus Collections Pty Ltd is a Brisbane based commercial debt collection and credit management specialist established in 1994. 

Over the years our business has evolved to become a leader in the commercial debt collection and credit management sector.

Our technology is first class, our people are first class and our service remains first class.

In today’s competitive business environment, many of our larger competitors have elected to offshore their debt collection resources to minimise costs and create global efficiencies. We find it hard to see how this can possibly benefit their clients or our local economy.

At Nexus, we only employ local staff, with our operations centre based on the Gold Coast in  Queensland. So whilst our specialist knowledge is local, our reach remains truly National through a network of affiliates and professional advisors.

The team at Nexus have a wealth of experience, we specialise in dealing with complex debt collection disputes and insolvency recoveries, we love dealing with the tough jobs that the others don’t have the experience to handle. 

In our business, experience and knowledge are everything. The ability to counter every argument only comes from having heard every argument.

Steve Downs, Managing Director & Licensee started his career in debt recovery with a major bank in 1987 moving into private enterprise working in fraud investigation, internal investigations and loss recovery for a major Australian private label credit card provider.

Steve is a member of the Australian Institute of Credit Management and is a Commissioner for Declarations in Queensland.

Nexus’s diversity is evidenced by the depth in our client base with some of our larger clients consisting of accounting firms, architects, doctors, lawyers, earth movers, transport operators, engineers, retailers and wholesalers. 

If you provide credit terms to your customers, we can help you too.

 

Our commitment is to provide you with service beyond your expectation

At Nexus Collections we provide a level of service that is unparalleled in the debt collection industry, we’ve spent years creating not just relationships, but friendships with our clients. Enduring partnerships that will always stand the test of time.

  • Have never had to use a collection agency before (and I have been in business for almost 20 years), so was not sure how this would go. I am... read more

    thumb Suellen Benn
    August 3, 2020

    Great result and fast turnaround. Highly recommended.

    thumb Mick Pee
    April 3, 2022

    We found Nexus online over a year ago now, and we will never let them go! Steve has been an absolute legend and his persistence's in our cases we send... read more

    thumb Courtney O
    March 22, 2021
  • Steve from Nexus has transformed our business. The time I wasted chasing non-payment, taking people to QCAT and struggling to get payment on time was a non-stop ordeal. When Steve... read more

    thumb Scott Nelson
    August 3, 2021

    We (All Vehicle Tech) have used Nexus for many years now and they have had 100% success rate so far - even with debts that we thought would not be... read more

    thumb Anna Hesse
    August 3, 2020

    Steve is the best of the best. Delivering first class service and efficiency. We are very happy with his action and professionalism. Highly recommend

    thumb Christie Tenacity Cranes
    March 16, 2021
  • Steve has been amazing. So easy to work with and has worked miracles with accounts that I thought were a write off.

    thumb Wendy Lund
    March 25, 2021

    Steve was recommended by our Accountant and we have had dealings over many years. The team at Nexus are professional and Steve's advice has been excellent. He is... read more

    thumb Julie Powe
    February 19, 2021

    Exceptional professional. we had great experience with Steve and his team. We are very happy with the outcome.

    thumb Tracy Hobelt
    August 3, 2020
  • Success in this industry is based on a high level of legal and industry knowledge coupled with empathy, and strategy. This is all provided by Steve and the Nexus... read more

    thumb Angie Condon-Smith
    February 1, 2021

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